Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
clean
friendly staff
small rooms
limited breakfast options
8.0/10
Great
Rooms
7.6
Location
9.2
Service
9.0
Dining
7.2
Guest reviews
8.0/10
based on 5 reviews
7.8
7.8/10 based on 2024 reviews
Donald
United States,
May
2024
7.4/10
My stay at the hotel had its ups and downs. The location was great with easy access to public transport, but the small rooms facing the street and lack of a thermostat made it less comfortable. The service was outstanding, especially from the reception desk trainee who went above and beyond to provide information. The dining experience was enjoyable with a decent selection. Overall, a decent value for the price.
Rooms
6.0
The rooms were very small and inconvenient, facing the street and trolley route. However, the suite was spacious.
Service
9.0
The service was amazing, with the staff being very helpful and accommodating, even lending me a travel adaptor.
Location
8.0
The location was perfect right in front of the tram station, providing easy access to major sightseeing spots and public transport options.
Dining
7.0
The dining experience offered a typical hotel breakfast with a variety of options to choose from. It was satisfying overall.
Facilities
7.0
The facilities were decent, offering all the necessary amenities for a comfortable stay.
Joe
United States,
February
2024
8.4/10
The hotel felt more like a train station hotel, but it was a really nice and peaceful place to rest up and work on my laptop, especially being on the garden side. It's conveniently near the tram and bus stop. The only drawback is that the rooms aren't very spacious.
Rooms
8.0
The rooms were on the garden side, providing a peaceful place to rest and work on my laptop. However, they were not very spacious.
Service
9.0
The staff were exceptionally pleasant and helpful, providing clear instructions even on a Sunday. They also communicated the late check-in procedure flawlessly.
Location
10.0
The location was excellent with free car parking on site and a 5-minute tram ride to the city center. It was also ideal for our visit to St Jakobshalle, located directly out front and right next to a tram stop.
Dining
7.0
The dining experience was better than average, though the service was a bit lacking. The young staff member didn't offer much interaction or variety in the food brought.
Facilities
8.0
The facilities were good, but the dining service could be improved.
Roger
United Kingdom,
December
2023
8.0/10
Staying in the family room, we experienced the pros of a huge space but noticed the downside of a tiny room. The cleanliness was top-notch for an old room but felt somewhat small.
Rooms
7.0
The room was small, old, but as clean as it could get.
Service
9.0
The service provided by phone for self-check-in was extremely pleasant and very helpful.
Location
9.0
The location was excellent with free car parking onsite, a 5-minute tram ride to the city center, and a comfortable room with excellent wifi.
Dining
7.0
The free continental breakfast had cereals, fruit, breads, cold meat, and cheese. However, guests should be careful not to create unpleasant incidents by taking other people's unattended boiling eggs.
Facilities
8.0
The hotel's restaurant offered a 4-course dinner for approximately 22 CHF.
clean
small rooms
Frederick
United Kingdom,
November
2023
8.8/10
I had a wonderful stay at this hotel. The rooms were spacious and comfortable, equipped with a coffee machine and complimentary water, making my overnight needs a breeze. The location was ideal, with easy access to the city center and tram station right outside the door. The service was exceptional, with friendly and helpful staff, especially George, who went above and beyond to assist me. Although the dining experience was good, offering a variety of choices and delicious coffee, there could have been more options available. Overall, a great value for the money.
Rooms
9.0
The rooms were very spacious and comfortable, with a coffee machine and complimentary water. Clean and tidy, perfect for an overnight stay close to the city center.
Service
9.0
The staff was very friendly, always looking out to help where needed. George, in particular, had excellent local knowledge and was very kind and efficient.
Location
10.0
The faultless location of the hotel made it easy to access various attractions, including the fantastic zoo with a discount for travelers. The tram station in front of the hotel allowed convenient travel to different parts of the city.
Dining
8.0
The dining experience was very good, offering plenty of choices and lovely coffee. The hotel's proximity to the tram stop made it even more convenient.
Facilities
8.0
The hotel provided good facilities, including in-room espresso machine with complementary capsules and mineral water, ideal for guests attending events in Basel. The beds were comfortable, and the coffee making facilities and big bathtub were a nice touch.
Good location
Limited dining options
Douglas
United Kingdom,
August
2023
8.0/10
My stay at the hotel was quite delightful. The rooms, although a bit small, were clean and quiet. The beds were comfy, and there was a good selection of TV channels. The breakfast had a nice variety, which made up for the room size. The location was excellent, right by the tram line, offering easy access to the city center. The service was top-notch, with the staff being friendly, helpful, and multilingual. However, the dining options were somewhat limited. Overall, a great value for the money.
Rooms
8.0
The rooms in 74 were basically a large suite with street-facing windows. Despite being on the smaller side, they were clean and quiet, and the beds were comfortable.
Service
9.0
The service was exceptional. The staff was very friendly, accommodating, and went out of their way to assist us with various requests.
Location
9.0
The hotel's faultless location right by the tram stop made exploring the city incredibly convenient. Being close to the fantastic zoo was an added bonus.
Dining
7.0
The dining experience was satisfactory, with a typical buffet breakfast that met our needs, although it wasn't anything extraordinary.
Facilities
7.0
The facilities provided were sufficient for our stay, although nothing particularly noteworthy stood out.